Question 1

What specific services do you offer for seniors at home?

Accepted Answer

We offer a range of services including daily welfare calls, housekeeping tasks (like cleaning and laundry), companionship for social outings, running errands (such as grocery shopping or posting mail), and walking pets.  For more information, please refer to "Our Service" section.

Question 2

How are your home helpers checked and trained?

Accepted Answer

All our home helpers undergo thorough DBS checks and receive training focused on specific services, including safety protocols and effective communication with elderly clients.

Question 3

Can I choose the frequency and type of services I receive?

Accepted Answer

Yes, our services are highly flexible. You can tailor the frequency and types of services according to your needs, whether it's a daily, weekly, or as needed basis.

Talk to our service team to find our the most suitable package for your needs by contacting support@silvertreehomehelp.co.uk (support@silvertreehomehelp.co.uk)

Question 4

What are your rates, and do you offer packages for multiple services?

Accepted Answer

Rates vary based on service type and frequency. We do offer tailored packages for combined services, providing cost-effective options.

Please contact our service team via support@silvertreehomehelp.co.uk to learn more about our competitive package for your needs.

Question 5

Is it possible for me to obtain a grant to cover the cost of your service?

Accepted Answer

Certainly, you may be eligible to claim a grant for our services. We recommend contacting your local council or social services, as they can inform you about grants available for home help services in the UK. Organisations like Age UK can also provide valuable advice on funding options and help you understand the eligibility criteria.

Question 6

How do you match a home helper with a client's specific needs?

Accepted Answer

We match qualified home helpers with clients based on the client's requirements, preferences, and the helper's skills and personality, to ensure a suitable and effective match.

Question 7

Can I change my home helper if I'm not satisfied with the current match?

Accepted Answer

Certainly, if you find your current home helper isn't quite the right fit, you're welcome to request a change. We're committed to ensuring a comfortable and compatible match for the most effective and pleasant service experience.

Question 8

Are your services available for short-term as well as long-term needs?

Accepted Answer

Our services are designed to cater to both short and long-term needs, offering flexibility to accommodate changing requirements over time.

Question 9

What measures do you take to ensure the safety and security of your clients?

Accepted Answer

Client safety is a top priority, ensured through thorough staff background checking and regular safety training. We also conduct routine check-ins and adhere to strict safety protocols during home visits.

Question 10

How do you handle changes or cancellations in service requests?

Accepted Answer

We offer a flexible approach to schedule changes or cancellations, asking clients to notify us at least 48 hours in advance.

In an urgent cases, we will adapt as quickly as possible.

Question 11

Can services be personalised for unique or changing requirements?

Accepted Answer

Personalisation is a key aspect of our service. We continually assess and modify services to meet any unique or changing needs of our clients.

Question 12

What is your policy for handling feedback or complaints from clients?

Accepted Answer

We have a structured process for addressing feedback or complaints, ensuring swift and effective resolution. Client satisfaction is crucial, and we take all feedback seriously to enhance our services.

Frequently Asked Question